Shipping policy

Effective: 05/07/2024

Age Confirmation and Delivery

By using the website and making a purchase, customers confirm they are at least 21 years of age, accept terms of service, and acknowledge that for delivery to be completed someone of legal drinking age (21+) must be present.

Delivery to PO boxes, military bases, or postal forwarding locations (such as UPS/FEDEX, USPS, Walgreens, etc.) are not valid and may result in delayed shipment until a new address is provided, or failed deliveries leading to return to sender. Please note that we do not offer refunds for orders returned due to address issues or if an adult is not present for delivery.

Why we ship this way: In order to comply with the laws and regulations governing the transportation of alcohol between different states, we rely on local third-party carriers who are authorized to deliver your shipments directly to you.

Shipping Information

Orders typically arrive within 3-15 business days depending on how far the order is traveling. Business days exclude weekends and national holidays.

Tracking information is provided via email once the order has been packaged. Customers are responsible to provide accurate information and to track and plan for product arrival. Adult signature required.

Orders placed during peak holiday season, on presale, or if the item is on backorder may see extended processing and shipping times.

Carriers typically deliver Monday-Friday 8am-9pm (weekend only deliveries are not available).

Tip: We recommend shipping to an unsecured residence where someone of legal drinking age (21+) is available throughout the day. Security gates can inhibit delivery and are counted as attempts.

Cancelation, refund, and return policy

All sales are final - no returns or exchanges. If order changes are needed, please reach out to help@flaviar.com within 2 hours of purchase.

Order Changes: Customers are responsible to provide accurate information and to track and plan for product arrival. We are unable to update addresses or cancel orders once labels have been printed and/or while they are in transit.

Delivery Attempts and Reshipment: Carriers may make up to three attempts to deliver the product with an adult signature. Number of carrier attempts may vary.

If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult (21+) signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders.

Missing or Damaged Items: In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery. Please contact help@flaviar.com to file a claim.

If you have any further questions, please contact us at help@flaviar.com.